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FAQ

Please check our list of frequently asked questions below before emailing us. Our contact details are at on the contact page.


I have not received my order


When in stock, luminaires are usually dispatched within 24 hours and sent by courier for next day delivery in the UK, usually 4-8 days in the rest of Europe. Delivery on items not in stock is usually 4-6 weeks. We will contact you within 48 hours of receipt of your order to confirm a lead time for your order.
Please contact us if you do not receive your item(s) within this period so we can help to retrieve your goods. We apologise for any delay


I have ordered the wrong thing or changed my mind

 

Please contact us within seven working days and we will supply the address to return the goods to. You may undertake this at your own cost and liability. Once the goods have been safely returned and insepcted, a full refund will be given. This process must be completed within 28 days of the original delivery date.


My goods are faulty


Please email us using the link below. We will provide you with an address to which you must return the goods via recorded delivery including the invoice and a small note explaining the reason of return. Faults with the goods needs to be raised within 48 hours of delivery. FAULTY GOODS HAVE TO BE RETURNED WITHIN 28 DAYS. As soon as we receive the item and it has been tested we will either refund your card or send a replacement.

 

My goods have been damaged in transit

 

Please check all goods on delivery and notify us within 24 hours of receipt of goods if items have been damaged. Please forward images of the damage to the fitting and also supporting image of the packaging to allow us to progress a claim with the couriers. The damaged item will then be uplifted - it the original packaging and returned for inspection. A refund or free replacement will be offered.

Please note damaged items reported out with the above timescale will be the responsibility of the receiver and therefore will not be replaced free of charge.


What electrical voltage system are my lamps compatible with


All of our lights are wired for use with a 220v-240v electrical system.


Do your lights include bulbs?


Some manufacturers choose to include light sources (bulbs) with some of their products, but most do not. Unless otherwise specified, your lights will not come with light sources.

 

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